Building Trust: Legal at Pivot

This hub gathers all of Pivot's core legal documents and policies. Here you'll find the terms that govern use of our platform, how we process and safeguard data, and the frameworks we align with. For contract questions or custom terms, contact [email protected].

Core Agreements

Foundational legal documents governing your use of Pivot and how we handle your data.

Terms of Service

Defines user rights and obligations when using Pivot.

Terms and Conditions of Sale

Purchase and billing terms for paid subscriptions.

Privacy Policy

How we collect, use, and safeguard personal data.

Cookies Policy

Details on cookie technologies used across Pivot.

Data Processing Addendum (DPA)

Contractual GDPR terms for processing customer data.

Business Associate Agreement (BAA)

HIPAA-eligible customers' template BAA.

Legal Holds

How Pivot preserves customer data for legal or compliance reasons.

Platform Policies

Guidelines and rules for acceptable use, data management, and third-party services.

Acceptable Use Policy (AUP)

Rules on permitted and prohibited actions when using Pivot.

Data Deletion & Retention Policy

How long we keep data and how deletion works.

Sub-processor List

Third-party vendors that process customer data.

SIEM & DLP Integrations

How customers integrate Pivot logs with SIEM/DLP tools.

Audit Logging Overview

What audit events Pivot generates and how customers can view them.

AI Security & Privacy Overview

How Pivot secures AI features, training data, and privacy.

Compliance Statements

Our alignment with global privacy regulations and data protection frameworks.

GDPR Compliance Statement

Alignment with GDPR, UK GDPR, Swiss FADP.

CCPA / LGPD / Privacy Frameworks Statement

How Pivot meets California and Brazilian privacy requirements.

EU-U.S. Data Privacy Framework Statement

Pivot's participation in the EU-U.S. DPF for cross-border transfers.

HIPAA Readiness

How Pivot supports HIPAA-eligible use when configured correctly.

Security Programs & Incident Practices

Our security testing, vulnerability management, and transparency practices.

Pen-testing & Vulnerability Management

Third-party penetration tests and internal vulnerability processes.

Vulnerability Disclosure Policy

How researchers can safely report security issues.

Uptime & Transparency

Service uptime, reliability practices, and incident transparency.

Licensing & Open Source

Terms for self-hosting, open development, and recognition of open source contributions.

Pivot Platform License

Terms covering features not licensed under open source.

FSL License

Functional Source License for self-hosting and open development.

Acknowledgements

Open source notices and third-party acknowledgements.

For legal inquiries, contact [email protected].

For security and privacy inquiries, contact [email protected].

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